|
Call Center Outsourcing
Why Outsource Your Call Center To NomKa?
Every business solution has advantages and
disadvantages, and an outsourced contact
center is no exception. The table below
provides a comparison of an outsourced
contact center to an inhouse
call center.
NomKa's strength exists
in being able to
maximize the advantages of outsourcing
your contact center and minimizing the
disadvantages.
We are able to achieve these
results through collaboration and
continuous communication between NomKa, your company, and the customer.
Autonomous Contact Center
| Advantages | Disadvantages |
- New telecommunication infrastructure
at the launch time; up to date phone
and IT communications system
- High reliability & constant monitoring
- Independent administration
- Providing lower level of rotation
|
- Very high start-up expenses (especially technology)
- High maintenance costs of technology component (hardware, software, and consulting services)
- Long lasting process of adapting to newly implemented solutions
- High costs of employment recruitment, training, keeping a sufficient number
of employees.
|
Outsourced Contact Center
| Advantages | Disadvantages |
- No infrastructure start-up investment
- Financially more cost effective
- Employees with diverse backgrounds, that can respond to different needs
- The efficiency of using different channels of communication, both inbound and outbound
- Availability of security systems
- Adapting to the latest technology standards and customer service practices
- No HR problems
- No issues with screening and hiring new employees
- Cost controlpossibility to negotiate the price, lower overhead and operational costs
- The contact center employees are already trained in customer service
|
- Contact center staff does not always identify with the company
- Risk of outsourcing to a low quality contact center
WITH
NOMKA CONTACT CENTERS
THESE FACTORS
ARE
COMPLETELTY ELIMINATED!
|
|
English 
Polski
