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Why Outsource Your Call Center To NomKa?
Every business solution has advantages and disadvantages, and an outsourced contact center is no exception. The table below provides a comparison of an outsourced contact center to an inhouse call center. NomKa's strength exists
in being able to maximize the advantages of outsourcing your contact center and minimizing the disadvantages.
We are able to achieve these results through collaboration and continuous communication between NomKa, your company, and the customer.
Comparison at a glance
In-House Call Center Advantages
New telecommunication infrastructure at the launch time; up to date phone and IT communications system
High reliability & constant monitoring
Providing lower level of rotation
In-House Call Center DisAdvantages
Very high start-up expenses (especially technology)
High maintenance costs of technology component (hardware, software, and consulting services)
Long lasting process of adapting to newly implemented solutions
High costs of employment recruitment, training, keeping a sufficient number
Outsourced Call Center Advantages
No infrastructure start-up investment
Financially more cost effective
Employees with diverse backgrounds, that can respond to different needs
The efficiency of using different channels of communication, both inbound and outbound
Availability of security systems
Adapting to the latest technology standards and customer service practices
No HR problems
No issues with screening and hiring new employees
Cost control possibility to negotiate the price, lower overhead and operational costs
The contact center employees are already trained in customer service
Outsourced Call Center DisAdvantages
Contact center staff does not always identify with the company
Risk of outsourcing to a low quality contact center resulting in unhappy customers and lost business & reputation
WITH NOMKA CONTACT CENTERS all the disadvantages of Outsourced solution ARE COMPLETELTY ELIMINATED!