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Remain Connected to Your Customers: Quality Call Center Solutions
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Infrastructure

Infrastructure Technology
Nomka's multi-channel call center services utilizes Voice Over IP (VoIP/IPT) along with traditional digital voice distributed architecture to provide reliability with advanced features. We have designed our network with reliability & flexibility in mind. Our technology allows you to expand without the constraints of significant hardware investments. Our state of the art systems levarage from best of the both worlds. Utilizing packet switched networks, we provide our clients with the latest technology has to offer at a fraction of the cost. Reliability & availability ranks higher than bells and whistles of "bleeding edge" technology for us.

Technology capabilities & tools

Infrastructure Technology

  • VoIP
  • Traditional digital neworks (T1/E1)
  • ACD (Automatic Call Distributor)
  • Advanced Call routing (Source/Destination/Skills based)
  • CTI applications integrated with business applications and databases
  • Predictive dialing
  • Agent controlled direct dialing from CRM system
  • Our technology allows us to provide a secure and seamless transition from any environment, including Legacy databases.

Capabilities

  • Various communication channels: inbound & outbound calls, voice messages, mail, fax, text chat, web collaboration
  • Dynamic and Flexible IVR
  • CRM integration

Management tools

  • Quality real time monitoring
  • Interaction & system activities logging
  • Performance data analysis