English Polski  
  1-877-52-NOMKA
Keep Connected to Your Customers: Quality Call Center Solutions
Call Now: 1-877-526-6652
@ 724 .beats

Infrastructure: Innovative Technology

Infrastructure
Nomka's multi-channel call center services include innovative Voice Over IP (VOIP/IPT) distributed architecture technologies. We offer unique hosted solutions that allow you to expand without the constraints of significant hardware investments. Our state of the art VoIP systems provide flexibility and robustness to our clients. Utilizing packet switched networks, we provide our clients with the latest technology has to offer at a fraction of the cost.

Another smiling lady


Technologies We Utilize

  • VoIP
  • ACD (Automatic Call Distributor)
  • Call routing (Source/Destination/Skills based)
  • CTI applications integrated with business applications and databases
*Our technology allows us to provide a secure and seamless transition from any environment, including Legacy databases.


Selfservice Capabilities
  • Various communication channels:
    inbound & outbound calls,
    voice messages, mail, fax, text chat,
    web collaboration
  • Dynamic and Flexible IVR
  • CRM tools
  • Web

Performance Management Tools

  • Quality real time monitoring
  • Interaction & system activities logging
  • Performance data analysis

 
 
Careers     |      Resources     |     Terms & Technology     |     Site Map     |     Contact Us
Call Center Services | Inbound Call Center | Outbound Call Center | Call Center Outsourcing| Bilingual Answering Service & Call Center| Answering Service
A New Definition Of Quality!
1-877-526-6652
© 2007 NomKa UK Communications